Alabama Power Co. executives announced today strategies to assist customers with their rising rates.
Officials stated in a press statement that the recent cold wave has resulted in increased electricity demand, causing many customers’ bills to rise.
According to the announcement, support programs such as Project SHARE, LIHEAP, and the ABC Trust Fund are available.
“We are experiencing an unusually high volume of calls to our customer service center,” stated a spokesperson. “We appreciate their patience and understanding as we work to address each call.”
To further help clients, officials invite them to visit www.alabamapower.com. They may easily register an account, view their usage and trends, and have many of their queries answered swiftly.
“If a customer still has questions or concerns after visiting our website, we invite them to submit an inquiry through our online form,” the company added. “Rest assured that a member of our staff will contact them within five to seven business days. Customers can also visit their local business office to address any billing or account issues.
Officials said they wanted to reassure customers that, in collaboration with the Alabama Public Service Commission, AP will not disconnect customers for non-payment until March 15.