The Social Security Administration (SSA) is implementing new rules to reduce fraud, but policy experts warn that they will make it far more difficult for millions of eligible Americans, particularly seniors, to obtain their benefits. Beginning April 14, these changes will influence how people apply for and maintain their Social Security payments, with greater restrictions on how identity verification is handled.
According to a recent assessment from the Center on Budget and Policy Priorities (CBPP), these rules could create additional impediments for up to six million people. Many elderly folks do not have internet access or live far away from a Social Security office, making it difficult, if not impossible, for them to follow the new processes. The result could be a considerable decrease in benefit approvals for people who require the most assistance.
Key changes in the new SSA rules
According to the CBPP, the most important reforms being undertaken are:
- Certain services will no longer require phone-based identification verification.
- Applications must be submitted online through the My Social Security portal.
- Mandatory in-person visits to SSA offices for identity verification.
The CBPP describes these policy revisions as “sudden and unjustified,” warning that they will overload already overburdened field offices and exacerbate customer service delays. The research group further underlined that many of those affected are seniors who lack regular internet access or transportation.
SSA defends adjustments and discusses fraud prevention measures
In reaction to the backlash, the SSA made clarifications via its official X (previously Twitter) account. The agency denied that phone services will be completely halted, noting that individuals can continue to file claims over the phone until they are detected by the organization’s fraud detection system.
? IRS Begins Distributing Refunds to Eligible Families! Don't Miss Out!“We will only require in-person visits if a claim is marked with potential fraud indicators,” according to the Social Security Administration. They also stated that they are extending their phone support team to better assist people who require assistance navigating the changes.
The new guidelines will apply to both new applicants and existing beneficiaries who need to update their direct deposit or other account information. While the SSA describes these initiatives as necessary to combat fraud, activists are concerned that they would accidentally exclude some of the most vulnerable residents who rely on Social Security to meet their basic necessities.